Please read the following important terms and conditions before you buy anything from us and check that they contain everything that you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Rights Act 2015 says:

  • you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it;
  • if you haven’t agreed a price upfront, what you‘re asked to pay must be reasonable;
  • if you haven’t agreed a time upfront, it must be carried out within a reasonable time;

PLEASE NOTE that ‘a reasonable time’ is a question of fact and you accept that given the nature and purpose of the workshop, a stress-free environment is in operation and this can lengthen the time taken to complete the services.

This is a summary of your key rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The information in this summary box summarises your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

This contract is used for when you and we enter into a contract at the workshop.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means Greenaway Workshop, Old School Close, Hackney, Matlock, Derbyshire DE4 2PT and
  • ‘You’ or ‘your’ means the person buying services from us

If you don’t understand any of this contract and want to talk to us about it, please speak with us at the workshop or contact us by:

  • e-mail greenawayws@gmail.com (Monday to Thursday 10am to 4.30 pm) and
  • telephone 01629 734089

Who are we?

We are a charity registered in England and Wales under charity number: 1158835

Our registered office is at: Greenaway Workshop, Old School Close, Hackney, Matlock, Derbyshire DE4 2PT

  • Introduction
    • If you buy services from us you agree to be legally bound by these Terms and Conditions and any documents referred to in them.
  • Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We will give you this information in a clear and understandable way. Typically, we will do this by email before you buy the services from us. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy (see clause 11).

Information we will give you

We will give you information on:

·         the main characteristics of the services you want to buy;

·         who we are, where we are based and how you can contact us;

·         the total price of the services including any taxes (or where this cannot reasonably be worked out in advance, the manner in which we will work out the price);

·         the arrangements for payment, carrying out of the services, and the time by which we will carry out the services;

·         our complaint handling policy.

  • The key information we give you by law forms part of this contract (as though it is set out in full here).
  • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • Your privacy and personal information
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with ourPrivacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
    • Our Privacy Policy is available at our premises and at org.uk .
  • Ordering services from us
    • Below, we set out how a legally binding contract between you and us is made:
      • Any estimate given by us before you make an order for services is not a binding offer by us to supply such services.
      • When you decide to place an order for services with us, this is when you offer to buy such services from
      • When you place your order with us, we will acknowledge it at the workshop or by email. This acknowledgement does not, however, mean that your order has been accepted.
      • We may contact you to say that we do not accept your If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons:
        • we cannot carry out the services (this may be because, for example, we have a shortage of staff);
        • we cannot authorise your payment;
        • you are not allowed to buy the services from us;
        • we are not allowed to sell the services to you;
        • there has been a mistake on the pricing or description of the services.
      • We will only accept your order when we confirm this at the workshop or we will email you to confirm this. At this point:
        • a legally binding contract will be in place between you and us; and
        • we will start to carry out the services in the way you and we have agreed.
      • Carrying out of the services
        • We must carry out the services by the time or within the period which you and we agree (either at the workshop or in writing). If you and we have agreed no time or period, this will be within a reasonable time. In either event you accept that given the nature and purpose of the workshop, a stress-free environment is in operation and this can lengthen the time taken to complete the services.
        • Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include:
          • you change the services (and this means we have to do extra work or wait for extra materials);
          • we have to wait for your other providers to complete their work before we are able to carry out the services;
          • materials are not delivered at the time agreed with the supplier of the materials (and we cannot obtain a replacement within a reasonable time or the price charged by a supplier is much higher than the original charge);
          • poor weather conditions
        • When we carry out the services, we might not have all of the materials we need. This might be for a number of reasons, such as:
          • we have not provided an estimate to you and cannot work out what materials are necessary until we start carrying out the services;
          • where we have provided an estimate, it might not have been possible to work out what materials we needed at the time we provided the estimate to you and this might only be revealed when we start carrying out the services;
          • whether or not we have provided an estimate, the condition of an item or the area where the services are being carried out might become apparent only when we start carrying out the services and it might not have been possible to establish it until that point.
        • If we need to purchase extra materials, we will buy them from a local supplier, where possible. If we cannot do this:
          • we will order them from elsewhere and return later to continue to carry out the services;
          • we may charge you for any travel time at our standard scale of charges in force at the time. We will let you know if we intend to do this;
          • we may include within our price offer a charge for time spent in contacting suppliers. We will let you know if we intend to do this. We will not charge you for any time spent in obtaining any wrong materials.
        • Charges and payment
          • If you request a cost breakdown, we will let you know the basis of calculating the charges for the services and related goods (and any extra charges such as delivery charges) to the fullest extent we can when you place an order with us.
          • We charge for our services on an estimates basis and do not give quotations or binding indications of how much we will charge. This will be based on our best guess, from our experience, on how much our services will cost at the current cost of production and materials.
          • If we can and you ask us for it, we will let you have a number of estimates (e.g. best case scenario, worst case scenario and likely scenario). We may charge you a lower or higher amount than stated in the estimate. Where we charge you a higher amount, this might occur for a number of reasons, in particular:
            • if what you need us to do changes:
            • the amount of services you need us to carry out increases or is different from what we and you agreed before we started carrying out the services;
            • the costs of production or materials change; or
            • when we carry out the services, it becomes clear the extent of services we will need to carry out is different from what we agreed before we started carrying out the services and we could not have reasonably foreseen this.
          • We may request that you pay a deposit to the value of the materials that will be used in a furniture restoration/repair or the design, materials and machine costs for a printing project.
          • We will jointly agree an expected delivery date and can confirm this by email if you request it. You accept that given the nature and purpose of the workshop, a stress-free environment is in operation and this can lengthen the time taken to complete the services.
          • We accept payment by cash, cheques, and BACS.
          • Payment in full may be required before items will be released for collection. Alternatively, payment is required within 30 days of invoice issue.
          • If your payment is not received by us under clause, we may also charge interest on any balance outstanding at the rate of 4% percentage points a year above The Co-operative Bank plc’s base rate.
          • The price of the services is in pounds sterling.
        • Collection and Failure to Collect
          • We will give you notice when your items are ready for collection.
          • If you fail to collect them within 3 months of the date of the notification, we shall be entitled to sell or otherwise dispose of the items as agent for you and at your expense and risk and shall remit the proceeds of the sale or disposal to you after deduction of all amounts due to us from you and the expenses incurred by us in respect of the sale or disposal.
          • We shall not be liable for the price obtained for the sale or disposal of the items.
        • Printing Services
          • Where the services comprise printing works the following shall apply:
            • Proofs of all work may be submitted for you for approval, and we shall incur no liability for any errors not corrected by you in the proofs so submitted. Alterations to and submission of additional proofs may incur an extra charge at our discretion, as may any changes to style and layout left to our judgement;
            • It is your responsibility to maintain a copy of any electronic file submitted for printing;
            • An additional charge may be incurred if you submit an electronic file which is not suitable for outputting on equipment normally adequate for such purposes;
            • We will not be required to print any matter which in our opinion is or may be illegal or of libellous nature, and you will indemnify us in respect of any claims, costs, and expenses arising out of any illegal or libellous matter printed for you or any infringement of copyright or design;
            • Estimates for printing work include up to one hour of design time or other work by the printer unless otherwise agreed. Extra hours necessitated to produce the required finished work will be charged at the normal rate.
          • Faulty services
            • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
              • speak with us at the workshop or contact us using the contact details at the top of this contract; or
              • visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06
            • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
          • End of the contract
            • If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
          • Limit on our responsibility to you
            • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
              • losses that:
                • were not foreseeable to you and us when the contract was formed
                • that were not caused by any breach on our part
              • business losses
              • losses to non-consumers
            • We are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. Any pre-existing faults or damage must be brought to our attention when you deliver your property to us and will be noted on the order form.
            • Your furniture items are insured while with us up to a value of £200. If you consider your item has a higher value than this then please arrange your own insurance for it while we are storing and working on it.
          • Disputes
            • We will try to resolve any disputes with you quickly and efficiently.
            • If you are unhappy with:
              • the services
              • our service to you
              • any other matter

please contact us as soon as possible.

  • The laws of England and Wales will apply to this contract.
  • Third party rights

No one other than a party to this contract has any right to enforce any term of this contract